Support Services

The following support services are to be available and accessible for all students studying with New York College. The RTO will provide students with contact details to refer any matters that require further follow up with relevant professionals.

Students may have concerns with their attendance, academic performance or other related issues that are placing them at risk of not achieving the requirements of their course. All students’ progress is monitored and guidance and support provided where non satisfactory results are identified. A student is able to access the student support officer to discuss any academic, or other related issues to studying with New York College at any time. The student support officer will be able to provide advice and guidance, or referral, where required

Students may require additional support while studying in Australia. This may include advice and information on issues relating to but not limited to accommodation and housing, legal services, health services, or other specialist support services.

New York College will provide support where possible, but where further support is required students will be provided with contact details for relevant professional services. Some of the more common referral services that may be applicable are as follows:

1. Personal / Social issues

There are many issues that may affect a student’s social or personal life, and some students may require gaining advice and guidance on personal issues. A counselling service can be suggested if applicable

Referral Services Available

Life Support Counselling( Fee for service)

Phone: 1300 735 030
Drop-in to the office: Suite 1,
21 Helles Street,
Moorooka QLD 4105

NYC’s Counsellors (Fee for Service)

Life Support Counselling( Fee for service)

Trudy Jacobsen

Please contact NYC Student Support Staff for making appointment

Kids Helpline

If you’re between 5 and 25 and you’re feeling depressed, worried, sad, angry or confused about things like your studies personal relationships, Kids Helpline offers free 24 hour, 7 day telephone counselling support (anonymous if you prefer).

Ph: 1800 551 800

Sexual Assault:

DV Connect crisis support Queensland is a state-wide, 24/7, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.

Ph: 1800 811 811 Web: www.dvconnect.org

Domestic violence:

DV Connect crisis support Queensland is the Queensland State-wide service for women experiencing violence and abuse from a partner or ex-partner, another family member or someone else you are close to.

Ph: 1800 811 811 Web: www.dvconnect.org

2. Academic issues

Students may have concerns with their attendance, academic performance or other related issues that are placing them at risk of not achieving the requirements of their course.

All students’ attendance and academic progress is monitored and guidance and support provided where non satisfactory results are identified.

Any student is able to access the student support officer to discuss any academic, or other related issues to studying with New York College at any time. Where internal support is exhausted and it is determined that the student would benefit from external support the Student Support Officer and the student shall investigate further options such as tutoring to assist the student.

3. Workplace issues

Students may have questions/ concerns in direct reaction to their place of employment. New York College is not involved in any employment arrangements that students may have and is unable to provide any advice or guidance to students about employment conditions or issues. It is recommended that if necessary the following services can be suggested to contact if applicable.

Referral Services Available

Worksafe
Website: www.worksafe.qld.gov.au Phone: For general enquiries contact 1300 362 128
Fair Work Ombudsman
www.fairwork.gov.au Phone: 13 13 94

4. Emergency Services

The emergency phone number for an ambulance in Australia is ‘000’. (This number should only be dialled in an emergency and you require ambulance, police, or fire attendance.)

Local medical services are as follows

Hospital (Emergency)

PA Hospital 199 Ipswich Road Woolloongabba QLD 4102
(07) 3176 2111

Doctor

Ipswich Road Medical Centre 582 Ipswich Rd, Annerley QLD 4103
Phone:(07) 3848 2447

5. Legal Issues

New York College is not able to provide any legal advice but the following service may be applicable service to provide such advice to the student.

Referral Services Available

Contact Details

Queensland Legal Aid If you have a legal problem, or want to find out information about the law, Queensland Legal Aid may be able to help.
Ph: 1300 65 11 88
www.legalaid.qld.gov.au